Terms and Conditions
GENERAL TERMS AND CONDITIONS OF THE TERRA LAB ONLINE STORE
1. Scope and Object
These General Conditions regulate the terms and conditions of the Terra Lab Online Store, owned by Artur Jorge da Silva Inácio , with headquarters at Beco Miguel Torga, 1, Bloco C, 2º Esq, Albufeira , registered as ENI with NIF 219450161 , hereinafter referred to as "Terra Lab" .
The store is accessible through the address www.terralab.pt, allowing the user to consult information about products and services, as well as place orders electronically, under the conditions described here.
The purchase of products is reserved for users aged 18 or over , unless authorized by their legal representatives. The electronic transactions carried out have full legal validity.
2. Information about Products and Content
Terra Lab is committed to providing accurate and up-to-date information about its products. Images are representative of the actual product, although in the case of live plants , variations may occur due to their unique nature.
Despite best efforts, typographical errors or product unavailability may occur due to unforeseen factors. If an order cannot be fulfilled, the user will be notified by email and may choose to refund or replace the item.
Terra Lab reserves the right to change prices, specifications, campaigns and services without prior notice.
3. Ordering Process
The products are available for Portugal and other countries in the European Union . To place an order, the user must:
- Select the desired products and add them to the shopping cart ;
- Fill in the mandatory data , choose the payment method and confirm the order;
- Receive a confirmation email with order details.
By submitting the order, the user accepts the Terms and Conditions and the Privacy Policy .
3.1. No Order Processing
Terra Lab may refuse orders in the following cases:
- Payment confirmation failed;
- Errors in billing or pricing information;
- Product unavailable ;
- Incorrect or incomplete shipping address.
In these situations, the user will be informed and the amount paid will be refunded.
4. Product Availability
Order fulfillment is subject to stock availability . In the event of a break, the user will be notified and may choose to maintain the order or cancel it with a refund .
5. Prices and Payment
The prices shown already include VAT at the legal rate in force. The delivery fee is added to the final amount.
Prices may change without notice, but the amount stated at the time of purchase will apply, unless there is an obvious error.
Available payment methods:
- Credit Card (VISA/Mastercard) ;
- Multibanco Reference ;
- MB Way .
Transactions are processed by certified entities, ensuring data security.
6. Shipping and Delivery
Orders are shipped after payment confirmation and delivered by DPD carrier. We only ship to countries within the European Union (EU).
The Customer is responsible for providing correct data , namely name, address, postal code and telephone number.Shipping costs to Portugal and other EU countries :
- Shipping costs start at R$3 and vary depending on the destination country and the weight of the products. The shipping cost will be calculated during the checkout process and will be visible to the customer.
Estimated delivery times:
- Portugal: up to 5 working days;
- Other EU countries: up to 7 working days.
7. Cancellations, Exchanges and Returns
The user can cancel the order before shipping. If the order has already been shipped, the return rules apply.
7.1. Return or exchange due to withdrawal
The customer has 14 days to return or exchange a product provided that:
- Has not been used ;
- Be in original packaging ;
- Include the invoice .
Exception: Live plants cannot be exchanged or returned, except in the case of defects or damage during transport , in accordance with Decree-Law No. 24/2014, article 17, paragraph d .
Refund will be processed within 14 days after items are received and inspected.
If you wish to exchange an item, you must return it via registered shipping and then make a new purchase.Shipping costs related to exchanges or returns will be the customer's responsibility, except in the event of an error on the part of the Terra Lab store.
No exchanges or returns are accepted for items purchased in sales, promotions or in the outlet section.
8. Campaigns and Promotions
The conditions of campaigns and discounts will always be detailed on the corresponding page.
9. Customer Support
For clarification, please contact lojaterralab@gmail.com.
10. Processing of Personal Data
The user authorizes the processing of personal data provided in the order, under the terms set out in Terra Lab's Privacy Policy. The data is used for order processing and customer communication.11. Changes
Terra Lab may, at any time and without prior notice, modify these conditions or, if applicable, introduce new conditions by publishing them on the website. The user must consult the terms and conditions whenever accessing the website. Validation of an order after any change will mean acceptance of the new conditions.12. Contacts
Terra Lab can be contacted by phone 916582087 (national mobile network) or by email lojaterralab@gmail.com.13. Applicable Legislation
These Terms and Conditions are governed by Portuguese law .
In case of disputes related to our services, the customer may appeal to the Albufeira Judicial Court or in accordance with Law No. 144/2015 of September 8, 2015 to the Entity for alternative dispute resolution that can be contacted in case of conflict, when purchasing a product or service referenced on this website. It is worth noting that, when necessary, this solution, compared to the judicial route, is usually faster, less formal and less expensive.