Refund Policy
1. Cancellations, Exchanges and Returns
The user can cancel the order before shipping. If the order has already been shipped, the return rules apply.
1.1. Return or exchange due to withdrawal
The customer has 14 days to return or exchange a product provided that:
- Has not been used ;
- Be in original packaging ;
- Include the invoice .
Exception: Live plants cannot be exchanged or returned, except in the case of defects or damage during transport , in accordance with Decree-Law No. 24/2014, article 17, paragraph d .
Refund will be processed within 14 days after items are received and inspected.
If you wish to exchange an item, you must return it via registered shipping and then make a new purchase.Shipping costs related to exchanges or returns will be the customer's responsibility, except in the event of an error on the part of the Terra Lab store.
No exchanges or returns are accepted for items purchased in sales, promotions or in the outlet section.